Scandinavia Travel North ehf
Booking
Online
Booking online www.travelnorth.is
Our day tours and other prepared shorter tours can be booked online up to 24 hours prior to tour departure. But multi-day tours up to 72 hours prior to tour departure. When you book a tour online, you will receive a confirmation and a booking number by email, stating tour departure and duration.
E-mail
Booking by e-mail (info@travelnorth.is) can be made for day tours and other shorter prepared tours up to 24 hours prior departure time. But multi-day tours up to 72 hours prior to tour departure. Or according to information on tour descriptions.
For group bookings please contact info@travelnorth.is or (+354) 894 1470.
Terms of payment
Day tours and activities
Deposit – A deposit of 50% of the tour price is required within 3 days from confirmation of a booking. We recommend at this time all passengers take out comprehensive travel insurance.
Balance – The balance of the tour price shall be made and received by Travel North within 30 days from the date of the tour.
Multi-day tours and activities
Deposit – A first deposit of 50% of the tour price is required within 3 days from confirmation of a booking. We recommend at this time all passengers take out comprehensive travel insurance.
Balance – The balance of the tour price shall be made and received by Travel North within 45 days from the date of the tour.
Payment
Each payment shall be received by Travel North within the deadline, if not agreed differently. In case of delay on payments, the company will reserve the right to treat this as a cancellation and withdraw its confirmation of the services.
Validity of prices
After the invoice or confirmation has been issued in ISK, the price is guaranteed against any surcharge, unless an increase is due to change of laws from the government.
When a price is offered in a currency different from ISK, in case the exchange rate fluctuates by 2% or more before the payment is made, the company reserves the right to recalculate the amount.
VAT is included in prices.
Cancellation
All cancellations must be made by e-mail to info@travelnorth.is In conformity with business practices within the Icelandic travel industry, the company is obliged to charge cancellation fees to passenger(s) as follows:
Cancellation charges
Day tours and activities
More than 15 days prior to arrival: None
Less than 15 days but more than 7 days prior to arrival: 50% of the tour price
Less than 7 days prior to arrival: 100% of the tour price
Multi-day tours and activities
45 days or more prior to arrival: 50% of the tour price
Less than 45 days but more than 15 days: 90% of the tour price
Less than 15 days notice: 100% of the tour price
The above mentioned cancellation charges apply to cancellations made by the whole party of a booking. In case of cancellations of individuals within a party of a booking, a cancellation charge equal to the amount paid as a deposit is to be considered, but each single case will be examined and, when possible, lower charges will be granted.
If a service, which has unconditionally been confirmed, is cancelled by Travel North, for example due to insufficient participation, cancellations must be made with at least 4 weeks notice on Travel North´s behalf. Travel North shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer’s satisfaction, a full refund shall be made to the amount paid.
Liability
Travel North disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Travel North’s control. Travel North reserves the right to alter routes, itineraries or departure times, without prior notice, should necessity arise. We advise all clients to have insurance, as clients are on their own responsibility on optional tours, such as activity tours.
The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions.
Travel North reserves the right to alter/change/correct mistakes that may possibly appear in brochure, on website or price list.
Applicable Law
This tour contract is subject to Icelandic law only.
Comments or complaints
If you want to comment on our tours, we welcome you to send us a line. We always welcome feedback on our tours. If you for some reason are not satisfied with our service, please contact us as soon as possible. You can either send an e-mail to info@travelnorth.is or write us a letter to our office at Gardarsbraut 5, 640 Húsavík, Iceland.
Scandinavia Travel North ehf
Gardarsbraut 5
640 Húsavík
Iceland
Id: 420704-2240
Tel: (+354) 894 1470
Website: www.travelnorth.is
Tours, planning and booking e-mail address: info@travelnorth.is